Shipping cost and shipping time
The shipping costs for your order will be calculated and displayed at the checkout. Delivery delays may occasionally occur and we cannot guarantee delivery times.
Due to the current corona pandemic and the currently high demand, the delivery time meay be delayed by a few days.
To offer you the best prices and latest designs, we ship the products directly from the manufacturer in Asia. As a result, the shipping time is usually 2-6 weeks unless it was indicated on the product page that the delivery time is different. If your package has not arrived after 30 days please contact us so that we can check your shipment.
You will receive a shipping confirmation via email as soon as your order has been shipped and contains your tracking number/tracking numbers.
Customs duties and taxes
Cupglam ist not responsible for custom duties and taxes levied on your order. All fees charged during or after shipping are at the customer's expense (tariffs, taxes, etc.)
If a package is returned to us due to unpaid customs fees, taxes or returns we will reimburse the cost of the product and retain shipping costs. We grant a free return when the package has been returned to the sender. However, if it is returned to us the second time, we will retain the shipping costs incurred. A third attempt will send an invoice with the shipping price. (Applies to international and domestic orders)
If you receive damaged goods, please take a photo and send us the photo immediately by email to firstname.lastname@example.org.
We only replace damaged goods withing 24 hours after the status "Delivered". Please check our refund policy.